Privacy Policy

B&D Autobody & Glass (“B&D,” “we,” “our,” or “us”) operates in Vancouver, British Columbia, and respects your privacy. We are committed to protecting personal information under our custody or control.

This Privacy Policy outlines how we collect, use, retain, and protect personal information when you visit bdautobody.ca, request an estimate, or communicate with us. We manage personal information in accordance with British Columbia’s Personal Information Protection Act (PIPA) and applicable Canadian privacy laws.

1. Personal Information We Collect

We collect information necessary to provide automotive repair, glass, and estimate services, including:

• Name, email address, and phone number
• Preferred B&D location (East Vancouver shops)
• Vehicle year, make, model, and related details
• Information regarding collisions, repairs, damage, or insurance claims
• Photos or information you upload for vehicle estimates
• General website technical data (such as IP address, device type, and pages visited)

2. How We Use Personal Information

We use personal information to:

• Process inquiries, estimate requests, and schedule service appointments
• Assess vehicle damage photos submitted online
• Communicate regarding repairs, updates, or insurance claims
• Maintain business, accounting, and service records
• Secure and maintain our website

3. Third-Party Software & Service Providers

To run our business and website, we use select third-party service providers:

• BodyshopBooster: Powers our online camera estimate tool, contact form, and customer text widget. Information submitted through these tools is processed using BodyshopBooster’s systems.
• Website Tools: We use a Google Maps embed to support location lookup on our website.
• Insurance & Repair Coordination: Where necessary to coordinate a repair or insurance claim, we may share relevant information with your insurer or other parties involved in the claim.
• Service Transfers: Some service providers may process or store data outside British Columbia or Canada, where it may be subject to the laws of those jurisdictions.

4. Text Messages & Communications

• Service Updates: When you submit a request or appointment, we may send you transactional communications (e.g., repair updates or estimate notifications via email or SMS). Standard message rates may apply. You may reply STOP to SMS messages at any time to opt out of automated texts.
• Marketing: We do not send promotional marketing messages without your express consent. You may opt out of marketing communications at any time.

5. Retention and Security

We protect personal information using reasonable safeguards appropriate to its sensitivity. We retain records only as long as necessary to fulfill service requests or comply with legal, accounting, tax, and insurance requirements (typically at least 7 years for completed repair records).

6. Your Rights & Access Requests

Under BC PIPA, you have the right to request access to or correction of your personal information held by us. You may also withdraw consent to our collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions and reasonable notice.

For any privacy inquiries or access requests, please contact:

Privacy Contact

B&D Autobody & Glass

1488 Clark Drive, Vancouver, BC V5L 3K8

Email: info@bdautobody.ca  |  Phone: 604-255-6383

We will respond to access or correction requests within 30 business days. If you are unsatisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia (oipc.bc.ca).